Selecting the Best Will Save You From Grief!

Selecting the Best Vending Service Will Save You From Grief!

 Imagine you are out to eat at a new restaurant. You arrive, put your name in and  find that it’s going to take 30 minutes
to get a table. You don’t mind it’s new, of course it’s going to be popular. When your name is called you get your table and then
you sit, and sit, and sit. 15 minutes later your waiter finally appears. He wants to know if you would like a drink. Of coursebeverages-girl-drinking you
do; it’s been 15 minutes. You’re thirsty and hungry so you ask to go ahead and place your food order as well. 30 minutes later your food arrives: prime rib and a baked potato with a Caesar salad you were expecting to arrive be
fore your main meal. The meat is cold and the potato is still hard. It’s time to ask for a manager or write a negative Yelp review. You’ll never be back.

You wroute driver3ant to choose a vending service the same way you choose your favorite local diner:  make sure you
like the people, trust the owners, like the product and enjoy the service at least 98% of the time. You may wonder why not 100% and that’s simple, because no one is perfect.

Vending is an industry centered around machinery and vending machines can malfunction. At some point vend
ing equipment will take money, products will get stuck or the whole thing could shut down altogether. If this happens you want to make sure that you have a good working relationship with your driver and the customer service department employed by your Southern Ontario vending company.
Creating a foundation of respect between both the customer and the route driver long before any problems arise, is so much more beneficial. With a great working relationship, if something does go wrong you can expect a quick response and whenever you have special requests you can be sure your Waterloo vending service will do their best to accommodate all your needs.

And for that other 2% of the time…well, you have built a strong enough relationship that you’ll give
them the benefit of the doubt; you’ll give them a hard time when you see them next week or iStock_000011792167XSmallschedule a time to discuss why things went wrong rather than writing that mean Yelp/Google review or canceling a service. Why? Because sometimes even our favorites have things they can’t control but it doesn’t mean you shouldn’t go back. And maybe when you go ba
ck they’ll have your favorite dessert waiting for you. Why? Because they know you well enough to care.

Contact Black Box Vending today for a FREE no-obligation consultation for your vending needs in the Kitchener, Waterloo, Cambridge and Guelph Region. With Black Box Vending it is all about exceptional service that you can count on! Call TODAY at 519-465-2653!

Click here to Report a Problem with a Machine:

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Black Box Vending Mobile App

Finally an App for Vending…try it now.

Working in conjunction with a QR code sticker positioned on all or our Vending Machines, you can simply scan the QR Code with a smart phone and visit our cloud based App to report any service issue. Works with Coffee brewing equipment also!

The Black Box App is best viewed on a smartphone.

To try our Mobile Request platform, scan the QR code to the right with your phone or click the button below to view in your browser.

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Black Box Vending Mobile App

 

The Black Box App is best viewed on a smartphone.

To try our Mobile Request platform, scan the QR code to the right with your phone or click the button below to view in your browser.

 

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